Zwilling Factory Outlet - Chicago

About

Located within the Fashion Outlets of Chicago in Rosemont, the Zwilling Factory Outlet serves as a destination for those seeking high-end kitchenware. The store offers a wide selection of premium cutlery and cookware, drawing in home chefs who appreciate the quality and design associated with the brand. For many visitors, the shopping experience is defined by the expertise of staff members like David and Steve, who are frequently noted for their helpful, educational, and professional approach to assisting customers with their kitchen needs. However, the customer experience at this location can be inconsistent. While some patrons report excellent service and friendly interactions, others have expressed frustration regarding staff conduct and the store’s policies on services like knife sharpening. Additionally, some shoppers have encountered difficulties when dealing with product durability issues and the broader warranty process. Because the quality of service can vary significantly depending on who is working, the store remains a polarizing spot for local cooks—highly valued for its product range and occasional standout service, yet occasionally criticized for its customer support and internal staff dynamics.

What clients say

Customer experiences at this store are highly polarized, with many praising the high-quality kitchenware and helpful staff, while others report significant frustration with rude service and ineffective warranty support. Recurring complaints highlight inconsistent customer service and issues with product durability.

Opening hours

Friday

10 AM–9 PM

Monday

10 AM–9 PM

Sunday

10 AM–7 PM

Tuesday

10 AM–9 PM

Saturday

10 AM–9 PM

Thursday

10 AM–9 PM

Wednesday

10 AM–9 PM

Contact

• 5220 Fashion Outlets Way #1085, Rosemont, IL 60018
• (224) 442-9219
• www.zwilling.com/us